For any business, in the era of virtual technology environment, it is of vital importance to have online presence. Successful companies have discovered that it requires sustained market analyses along with integrated digital marketing programs to achieve dramatic and measurable business results. ACG offers a wide range of services including but not limited to, online advertising campaigns, search engine optimization, social media marketing campaigns, email marketing campaigns, blogging, forums posting, backlinks generation, and directory submissions … etc. Overwhelmingly, this means beginning with strategy consulting and culminating in optimization and reporting. Throughout the entire process, we gather insights into customer behavior, analyze the competitive landscape, execute campaigns, measure the impact, and act upon the information gathered. The results are optimized digital channels - web, social, mobile …etc.

Recently, mobile internet usage has overtaken desktop internet usage and already, last year, more than 50% of all “local” searches were done from a mobile device. – Microsoft. The benefits of having a digital marketing strategy can reach across all aspects of your business. By developing a digital strategy, whether it is for a website, mobile app., a one off pay-per-click campaign or on-going search engine marketing initiatives, you are establishing goals to evaluate the effectiveness of your efforts. A digital marketing plan should be a straight-forward, dynamic plan that grows and works with your business.

Business Process Management

Businesses and organizations are evolving their operations to inculcate an increasingly complex, volatile....

Organization Transformation

Changes in the business often call for organizational changes. New products with services, market growth....

Customer Relationship Management

Effective Customer Relationship Management (CRM), helps companies acquire, develop and retain more profitable....

Business/ Technology Alignment

Information technology plays a key role in improving results by being a strategic partner in any business....

Enterprise Resource Planning

Enterprise resource planning (ERP) systems, integrate internal and external management information across....

EnterPrise Risk Management

ACG’s IT Risk Management practice provides practical and comprehensive privacy, security and regulatory....

Talent & Organization

Businesses are challenged to stay ahead of the latest trends and competitive developments, while building....

Business Process Outsourcing

ACG provides comprehensive Business Process Outsourcing (BPO) services whose success is engrained in depth....

Digital EnterPrises

ACG helps its clients transform the challenges of digital age into opportunities for high performance....

Business Process Management

Businesses and organizations are evolving their operations to inculcate an increasingly complex, volatile and interconnected global marketplace. ACG’s unique combination of skills, approaches, assets and tools help develop and operate scalable, efficient and dynamic business processes to deliver immediate and long-lasting valuable gains. The speed at which you can combine your capabilities into new business processes defines your ability to succeed. The true formula for sustainable success combines technology with an agile, aggressive approach to Business Process Management (BPM).

Advances in technology such as cloud computing, service-oriented architecture and software-as-a-service are creating more flexible, configured application environments that can deliver tremendous value when used properly.

With ACG’s BPM services, you will:

  • Quickly automate business processes across your expanded organization to be more aspiring
  • Analyze improvements and continuously fine-tune them based on real-time, actual experiences
  • Adapt existing business processes to changing market conditions
  • Build efficient systems and processes from scratch
  • Significant savings in time and cost leading to rapid gains in employee’s productivity and corporate performance
  • Enhance accuracy, increase flexibility and reduce processing duration that improve customer services.
  • Automated, standardized processes that result in greater business agility and flexibility
  • Deploy our tested tools, processes and people to enhance your business barometers, quickly and cost effectively

Organization Transformation

Changes in the business often call for organizational changes. New products with services, market growth, evolving strategies, new technologies, new leadership, an acquisition or a merger, requires an organizational response to align business objectives with the organization’s structure, culture and talents.

ACG’s will help you to develop and establish the vital connection between what the business is struggling for and the organization setup and the talents required to achieve it. Leaders always agree and setup priorities and directions and communicate their vision to the employees. Workforce at all levels and in all functions need to be willing, ready and able to execute and support the business strategy. The organization must be able to setup the proper competent staff support, including the right organization structure with right technologies, processes and tools.

ACG’s team combines extensive transformation experience with true business sense to help align all the factors and keep them working in synchronization to achieve and sustain meaningful business changes.

Customer Relationship Management

Effective Customer Relationship Management (CRM), helps companies acquire, develop and retain more profitable customer relationships through our broad range of capabilities, that address every aspect of the customer experience. In spite of distractions, complexities, uncertainties and risks, staying customer-centric is vital to long-term sustainability. ACG, helps you build result oriented customers relation management by evaluating customer touch-points, customer experience, points of relationship, business reasons, customer impact, customer loyalty and effectiveness.

ACG expertise can be categorized under the following CRM flavors:

  • Operational CRM
  • Analytical CRM
  • Collaborative CRM
  • Social CRM

Cardinal benefits of an effective CRM solution from ACG include:

  • 360 degree customer view
  • Tracking Marketing leads
  • Measure Marketing ROI
  • Sales Force Automation
  • Marketing Automation
  • Increased Customer satisfaction
  • Reduced complexities and Efficiency gains within Organizations
  • Consolidated customer view and reporting across all channels – Web, Field Sales, Call Centers, Sales Reps, Agents, Partners …etc.

Business/Technology Alignment

Information technology plays a key role in improving results by being a strategic partner in any business. ACG uses data-driven analysis to diagnose existing challenges, streamline efficiencies, mitigate potential risks and identify opportunities.

ACG works with clients and partners to apply customized, problem-solving techniques proven to deliver IT services with the following goals:

  • That IT organization understands business priorities, supports business needs and has ample resources to overcome challenges in the ever changing market conditions.
  • That IT organization proactively identifies business opportunities and business units have direct in-put in all IT projects and investments
  • Facilitate IT turn-around through alignment with business, automation of existing processes, integration of latest technologies and empowerment of all tiers of management and workforce in the organization.

Enterprise Resource Planning

Enterprise resource planning (ERP) systems, integrate internal and external management information across the entire organization, embracing finance/accounting, manufacturing, sales and services, customer relationship management, etc. ERP systems automate this activity with an integrated software application. The purpose of ERP is, to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders.

ERP in business & technical expertise are in short supply. At ACG, we start by assessing your business environment and processes (current and future) to formulate the best strategy for your ERP solution. We take a business centric approach to either find a new platform or turn-around an existing set-up that helps our clients gain operational efficiencies and competitive advantages.

ACG has a well defined method of selecting and recommending a solution for our clients. We ensure:

  • Functional fully fit solutions for the future state business process needs.
  • Presence and strength of our client’s in the industry.
  • Solutions encapsulating technology direction, ecosystem support and integration with client’s infrastructure
  • Solutions having minimum price tag, contract negotiations skills, ROI and total cost effective ownership

An effective ERP solution can result in the following advantages:

  • A single point of accountability
  • Unified Business Intelligence and Reporting Platform
  • Respond quickly to the ever-changing demands faced by organization
  • Manage and automate every aspect of business, within a single package
  • Integrated Customer Relation Management to have a holistic customer view

Enterprise Risk Management

ACG’s IT Risk Management practice provides practical and comprehensive privacy, security and regulatory compliance solutions for public and private organizations of all sizes. The goal of our IT risk management consultants is to allow every authorized user easy access to resources and information available, while protecting the computing environment from security risks.

ACG can provide all level of services your organization require. We can restructure our service engagement to meet your needs – working onsite on an ongoing basis, in a consulting role, or on a project basis.

Our approach begins with evaluating the following:

  • People > Process > Technology
  • Evaluate organizational security policies, gap analysis and end-user compliance
  • Threats to network integrity and data, including hardware failure, theft, hacker, virus, and pirating
  • Systems and policies, including systems and application access control, user authentication, virus protection
  • A comprehensive report of your current IT risk factors including recommendations

Talent and Organization

Businesses are challenged to stay ahead of the latest trends and competitive developments, while building a responsive and agile IT capability to support growth. Great people are essential for achieving, and sustaining great outcomes. We believe, that the most important and variable component to your success, comprises of the people working for you. In an increasingly competitive and ever-evolving market your competitive edge hinges on your ability to quickly assemble high performance teams that can perform at the pace of change.

IT staffing solutions by ACG, help you secure and optimize, the most strategic and variable component for success – your team members. We begin our partnership, by seeking, to understand your business targets and the gaps, between your current and future state. We then, build a workforce staffing strategy, to close those gaps with the right people, skills and competencies, when and where you need them. Our goal is, to enable you to achieve your business targets faster, cheaper and more accurately. We provide, a full range of virtual workforce solutions and service delivery models, to equip you with the people, skills and competencies required to get IT done.

Business Process Outsourcing

ACG provides comprehensive Business Process Outsourcing (BPO) services whose success is engrained in depth of knowledge and experience of our client’s business and industry. We work very closely with our clients to setup a broader spectrum of performance targets, including measurable business outcomes such as increased sales, better customer satisfaction, increased market share, team engagement and productivity, improved shareholder values and much more.

ACG provides BPO services across multiple business functions like telephony, telecommunication network, finance and accounting, procurement, marketing, information technology, human resources, learning, credit services, healthcare, utilities and more. Our services include:

Cross Industry Services

  • Learning
  • Finance & Accounting
  • Procurement
  • Marketing
  • Supply Chain
  • Credit Services
  • Healthcare
  • Utilities

Industry Related Services

  • Telephony
  • Telecommunication & Network
  • Business Process Management
  • Customer Relationship Management
  • Business / Technology Alignment
  • Enterprise Resource Planning
  • Technology
  • Digital
  • Compliance

Package Outsourcing

ACG provides package deals including business processes and IT Solutions in a single deal to make them cost effective, reduce operating risks, simplify governance processes, minimize redundancy and improve overall performance.

Whatever the business goals, we make our package workable for you. We apply innovative, customized and cost-effective Business Intelligence and reporting solutions to help organizations achieve peak performance in today’s volatile economy and increased competition. Our experienced team will help you transform your data into a strategic asset and put Intelligence at the center of your business decision making.

ACG can help you domesticate the following:

  • Track sales and marketing performances
  • Analyze market segmentation
  • ROI studies and measurements
  • Build business and corporate key performance metrics (KPI) reports and dashboards
  • Manage data and report distribution through easy-to-use on-line solutions using multiple platforms such as web and mobile
  • Turn your data and existing reports into effective dashboards that can be viewed online on web or via mobile devices
  • Unified Business Intelligence Reporting Platform

Digital Enterprise

ACG helps its clients transform the challenges of digital age into opportunities for high performance. We fuse digital analytics, technology platforms and world-class talent at massive scale and speed, to help our clients understand the big picture and deliver insight-based experiences, that help them effectively target and keep their best customers.

Our consultants take a holistic, human focused approach to develop strategies for our clients to succeed in the digital economy. Our digital strategy connects our clients with their customers, deliver exceptional services, collaborate and showcase their work. We assist our clients to promote goods, sell products, innovate and demonstrate their values.

Our approach begins with evaluating ACG brings a sharp focus on digital strategy, planning, execution and performance-based marketing, so that our clients can:

  • Maximize customer relevance and response
  • Drive sales growth and improve profitability
  • Lower costs and streamline processes and resource use
  • Eliminate channel silos to develop digital transformation strategies for integrated multichannel experiences
  • Seamlessly manage content and processes across channels
  • Conduct thorough and continuous optimization across digital properties